Client Satisfaction Survey 2007

(50% Response)

1. I am satisfied with the Legal Assistance Services that I have received.

100% Yes 0% No

2. THE SERVICE I RECEIVED HELPED ME BY:

9% allowing me to continue to live in my own home.

82% providing peace of mind and allowing others the legal authority to manage my affairs.

45% stretching my income to pay other bills.

0% I did not benefit.

Other____________________________________________________________________

3. IF LOA DID NOT HELP ME I WOULD HAVE

45% paid someone to provide the service to me thus having less income for other necessities of living.

9% moved out of my home.

82% gone without this service with possible negative consequences.

Other.______________________________________________________________

4. THIS SERVICE IMPROVED MY OVERALL QUALITY OF LIFE BY GIVING ME

45% information about my rights and other services I am eligible for or may need.

73% relief from problems that were causing me stress.

18% the ability to remain independent.

0% did not improve my quality of life.

5. I WOULD RECOMMEND LOA TO OTHER PEOPLE

82% Yes 9% No

6. I LIVE IN

0% Alleghany County 0% Botetourt County 0% Craig County

27% Roanoke County 0% Covington 64% Roanoke

0% Salem 9% Vinton 0% Clifton Forge