Client Satisfaction Survey 2007

(13% Response)

1. I am satisfied with the Ombudsman Services that I have received.

100% Yes 0% No

2. THE HELP I RECEIVED HELPED ME BY:

75% informing me of available service.

75% referring me to another agency that could help me.

75% informing me of my rights.

50% resolving a complaint or informing me of ways to resolve a complaint.

0% I did not benefit.

Other – _________________________________________________________

3. IF LOA DID NOT HELP ME I WOULD HAVE

25% paid someone to provide the service to me.

0% moved out of my current living situation.

25% gone without this service with possible negative consequences.

Other - __________________________________________________________

4. THIS SERVICE IMPROVED MY OVERALL QUALITY OF LIFE BY GIVING ME

100% the information I needed to obtain needed services.

50% the information I needed to resolve a complaint.

50% relief from problems that were causing me stress.

0% the ability to remain independent.

0% did not improve my quality of life.

5. I WOULD RECOMMEND LOA TO OTHER PEOPLE

100% Yes 0% No

6. I FEEL I UNDERSTAND THE ROLE OF THE LONG-TERM CARE OMBUDSMAN

75% Yes 0% No

7. I LEARNED ABOUT THE LOA OMBUDSMAN SERVICE

0% from an LOA brochure or staff member.

25% from another agency

25% from staff at a nursing facility, assisted living facility or long-term care provider.

Other

8. I LIVE IN

0% Alleghany County 25% Botetourt County 0% Craig County

25% Roanoke County 0% Covington 50% Roanoke

0% Salem 0% Vinton 0% Clifton Forge