Client Satisfaction Survey 2007

(42% Response –30 responses)

1. I am satisfied with the Transportation Services that I have received.

100% Yes 0% No

2. THE SERVICE I RECEIVED HELPED ME BY:

73% allowing me to continue to live in my own home.

30% allowing my caregiver to not take off work to provide this service to me.

93% enabling me to continue to care for myself.

80% stretching my income to pay other bills.

0% I did not benefit.

Other______________________________________________________________

3. IF LOA DID NOT HELP ME I WOULD HAVE

67% paid someone to provide the service thus having less income for other necessities of living.

60% gone without health care, medication or groceries.

3% moved out of my home.

67% gone without this service with possible negative consequences.

Other. ______________________

4. THIS SERVICE IMPROVED MY OVERALL QUALITY OF LIFE BY GIVING ME

50% the opportunity to see other people.

83% access to services to improve my health and well being.

83% relief from problems that were causing me stress.

83% the ability to remain independent.

0% did not improve my quality of life.

5. I WOULD RECOMMEND LOA TO OTHER PEOPLE

100% Yes 0% No

6. I LIVE IN

0%Alleghany County 3% Botetourt County 0% Craig County

17% Roanoke County 0% Covington 57% Roanoke

10% Salem 3% Vinton 3% Clifton Forge