Client Satisfaction Survey 2007

(34% Response)

1. I am satisfied with the Care Coordination Services that I have received.

100% Yes 0% No

2. THE SERVICE I RECEIVED HELPED ME BY:

83% allowing me to continue to live at home.

83% allowing my caregiver to do other things so that he/she can continue to help me.

67% enabling me to continue to care for myself.

83% stretching my income to pay other bills.

0% I did not benefit.

       Other______________________________________________________________

3. IF LOA DID NOT HELP ME I WOULD HAVE

100% not known of services available to me.

0% moved out of my home.

67% gone without this service with possible negative consequences.

      Other.______________________________________________________________

4. THIS SERVICE IMPROVED MY OVERALL QUALITY OF LIFE BY GIVING ME

75% information about my rights, health, and other services I am eligible for or may need.

58% relief from problems that were causing me stress.

67% the ability to remain independent.

0% did not improve my quality of life.

5. I WOULD RECOMMEND LOA TO OTHER PEOPLE

92% Yes      0% No

6. I LIVE IN

0% Alleghany County      0% Botetourt County       0% Craig County

25% Roanoke County      0% Covington      67% Roanoke

0% Salem      0% Vinton      0% Clifton Forge