Client Satisfaction Survey 2007 (Roanoke)

(100% Response)

1. I am satisfied with the Diners Club Services that I have received.

87% Yes 13% No

2. THE SERVICE I RECEIVED HELPED ME BY:

70% allowing me to continue to live at home.

30% allowing my caregiver to do other things so that he/she can continue to help me.

57% enabling me to continue to care for myself.

26% decreasing trips to the doctor or hospital stays.

0% I did not benefit.

Other____________________________________________

3. IF LOA DID NOT HELP ME I WOULD HAVE

4% become malnourished or isolated.

4% moved out of my home.

35% gone without this service with possible negative consequences.

Other._____________________________________________________

4. THIS SERVICE IMPROVED MY OVERALL QUALITY OF LIFE BY GIVING ME

78% the opportunity to see other people.

57% information about my rights, health, and other services I am eligible for or may need.

35% relief from problems that were causing me stress.

43% the ability to remain independent.

0% did not improve my quality of life.

5. ARE YOU SATISFIED WITH THE PROGRAMS PRESENTED AT YOUR DINERS CLUB

96% Yes 0% No

6. I WOULD RECOMMEND LOA TO OTHER PEOPLE

91% Yes 0% No

7. I LIVE IN

0% Alleghany County 0% Botetourt County 0% Craig County

13%Roanoke County 0% Covington 78% Roanoke

4% Salem 0% Vinton 0% Clifton Forge

Client Satisfaction Survey 2007 (Alleghany)

(100% Response)

1. I am satisfied with the Diners Club Services that I have received.

89% Yes 9% No

2. THE SERVICE I RECEIVED HELPED ME BY:

23% allowing me to continue to live at home.

5% allowing my caregiver to do other things so that he/she can continue to help me.

32% enabling me to continue to care for myself.

14% decreasing trips to the doctor or hospital stays.

7% I did not benefit.

Other____________________________________________

3. IF LOA DID NOT HELP ME I WOULD HAVE

16% become malnourished or isolated.

2% moved out of my home.

16% gone without this service with possible negative consequences.

Other._____________________________________________________

4. THIS SERVICE IMPROVED MY OVERALL QUALITY OF LIFE BY GIVING ME

98% the opportunity to see other people.

59% information about my rights, health, and other services I am eligible for or may need.

18% relief from problems that were causing me stress.

30% the ability to remain independent.

0% did not improve my quality of life.

5. ARE YOU SATISFIED WITH THE PROGRAMS PRESENTED AT YOUR DINERS CLUB

89% Yes 7% No

6. I WOULD RECOMMEND LOA TO OTHER PEOPLE

91% Yes 2% No

7. I LIVE IN

68% Alleghany County 0% Botetourt County 0% Craig County

0%Roanoke County 9% Covington 0% Roanoke

0% Salem 0% Vinton 20% Clifton Forge

Client Satisfaction Survey 2007 (Botetourt)

(100% Response)

1. I am satisfied with the Diners Club Services that I have received.

68% Yes 32% No

2. THE SERVICE I RECEIVED HELPED ME BY:

37% allowing me to continue to live at home.

11% allowing my caregiver to do other things so that he/she can continue to help me.

37% enabling me to continue to care for myself.

11% decreasing trips to the doctor or hospital stays.

0% I did not benefit.

Other____________________________________________

3. IF LOA DID NOT HELP ME I WOULD HAVE

5% become malnourished or isolated.

5% moved out of my home.

16% gone without this service with possible negative consequences.

Other._____________________________________________________

4. THIS SERVICE IMPROVED MY OVERALL QUALITY OF LIFE BY GIVING ME

89% the opportunity to see other people.

68% information about my rights, health, and other services I am eligible for or may need.

42% relief from problems that were causing me stress.

42% the ability to remain independent.

5% did not improve my quality of life.

5. ARE YOU SATISFIED WITH THE PROGRAMS PRESENTED AT YOUR DINERS CLUB

100% Yes 0% No

6. I WOULD RECOMMEND LOA TO OTHER PEOPLE

100% Yes 0% No

7. I LIVE IN

0% Alleghany County 100% Botetourt County 0% Craig County

0%Roanoke County 0% Covington 0% Roanoke

0% Salem 0% Vinton 0% Clifton Forge